Fair Policy – The Barbers Leeds In light of the obvious significant increase in operating costs, we have implemented a Fair Policy, where reasonable fees apply in certain circumstances.
As part of the booking process, all clients will be required to provide payment details, nothing is charged at the time of booking, however fees may be charged as follows:
• Cancellation less than 48 hours before appointment: 30% of the booked service price
• No show (Client does not arrive (within 10 mins of the appointment time) and did not cancel): 50% of the booked service price We are asking all Customers to use the online booking (Fresha, app available – see below) to manage their appointments, from here you can easily view, amend and cancel upcoming appointments 24/7. This is easier than trying to phone/email us.
Questions about our Fair Policy, fees and payments
Q.Why have you introduced this policy? A. To reduce the number of late cancellations and no-shows, and to recover a small percentage of the lost income that arises from these events, which are worth thousands of pounds a year. Q. When will I be charged? A. You will not be charged at the time of booking, and payment would be taken as usual in the barbers at the end of the service, we can just charge the card you used to book if preferred. You would only be charged a fee if you cancel less than 48 hours before the appointment (30% of the booked service price) or if you do not attend your appointment and did not cancel (50% of the booked service price). Q. Can I get a refund or credit for any fees? A. No, the fees cannot be refunded or credited